Privacy Policy

1. Who We Are

Bell Tent UK Store (“we”, “us”, “our”) operates gooutdoorscampings.com, providing premium camping equipment to adventurers worldwide. We are committed to protecting your privacy and ensuring transparent data practices.

2. Information We Collect

To provide you with the best outdoor shopping experience, we collect the following information:

Personal Information You Provide:

• Contact Details: Name, email address, phone number
• Shipping Information: Delivery address, shipping preferences
• Payment Information: Billing address, payment method details (processed securely through our payment partners)
• Account Information: Username, password (encrypted), order history
• Communication Records: Customer service inquiries, feedback

Automatically Collected Information:

• Device Information: IP address, browser type, device type
• Usage Data: Pages visited, products viewed, time spent on site
• Location Data: General location for currency and shipping calculations

3. How We Use Your Information

We use your information to enhance your outdoor shopping experience:

• Order Processing: To process and deliver your camping gear orders
• Customer Service: To provide support and respond to your inquiries
• Website Improvement: To enhance our website and product offerings
• Marketing Communications: To send relevant offers and updates (with your consent)
• Security: To protect against fraud and unauthorized transactions
• Personalisation: To recommend products that match your outdoor interests

4. Legal Basis for Processing

We process your data based on:

• Contract: To fulfil your orders and provide services
• Consent: For marketing communications and cookies
• Legitimate Interests: To improve our services and prevent fraud
• Legal Obligation: To comply with tax and accounting requirements

5. Data Sharing and Disclosure

We value your trust and only share your information when necessary:

Service Providers:

• Payment Processors: PayPal, card payment providers (Visa, MasterCard, JCB)
• Shipping Partners: Delivery services to get your gear to you
• IT Services: Website hosting and maintenance providers

Legal Requirements:

We may disclose information when required by law or to protect our rights and safety.

Business Transfers:

In the event of a merger or acquisition, customer information may be transferred to the new owners.

6. International Data Transfers

As we serve customers globally, your data may be processed outside the UK/EEA. We ensure appropriate safeguards are in place through:

• EU Standard Contractual Clauses
• Adequacy Decisions
• Other approved transfer mechanisms

7. Data Security

We protect your data with the same reliability you expect from our premium camping gear:

• SSL encryption on all data transmissions
• Secure payment processing with 3D Secure authentication
• Regular security assessments and updates
• Limited employee access to personal data
• Secure data storage with industry-standard protections

8. Data Retention

We retain your information only as long as necessary:

• Order Information: 7 years for tax and accounting purposes
• Customer Accounts: Until account deletion request
• Marketing Data: Until consent withdrawal
• Analytics Data: 26 months for website improvement

9. Your Rights

You have control over your personal data:

• Access: Request a copy of your personal data
• Correction: Update inaccurate information
• Deletion: Request erasure of your data
• Restriction: Limit how we use your data
• Portability: Receive your data in a usable format
• Objection: Object to certain processing activities
• Consent Withdrawal: Withdraw marketing consent at any time

To exercise these rights, contact us at [email protected]

10. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience:

Essential Cookies:

• Session management and shopping cart functionality
• Payment processing and security

Analytical Cookies:

• Website usage statistics and performance monitoring
• Product preference analysis

Marketing Cookies:

• Personalised product recommendations
• Retargeting campaigns (with consent)

You can manage cookie preferences through your browser settings or our cookie consent banner.

11. Children’s Privacy

Our services are not directed at children under 16. We do not knowingly collect data from children. If you believe we have collected data from a child, please contact us immediately.

12. Third-Party Links

Our website may contain links to other sites. This privacy policy applies only to our website. We encourage you to read the privacy policies of any third-party sites you visit.

13. Changes to This Policy

We may update this policy to reflect changes in our practices. Significant changes will be notified through our website or email. Continued use of our services constitutes acceptance of updated terms.

14. Contact Information

15. Complaints

If you have concerns about how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) or your local data protection authority.