Term and Conditions

Welcome to Bell Tent UK Store! These Terms and Conditions govern your use of our website and the purchase of our premium camping equipment. By accessing our website and making a purchase, you agree to be bound by these terms.

1. About Us

Bell Tent UK Store is a specialist retailer of high-quality camping equipment, including tents, sleeping bags, camping furniture, cooking equipment, and accessories. Our mission is to support your outdoor adventures with reliable gear you can trust.

Company Address: 20 Bank St, Bradford, GB BD2W 4YC

Customer Service Email: [email protected]

2. Product Information

We take great care to ensure our product descriptions, images, and specifications are accurate. However, slight variations may occur. If you receive a product that differs significantly from its description, please contact our customer service team.

Product Categories:

• Tents
• Sleeping Bags
• Camping Furniture
• Cooking Equipment
• Tent Accessories
• Tent Spares

3. Orders and Payment

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Accepted Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Pricing and Currency

All prices are listed in British Pounds (£) and include VAT where applicable. We reserve the right to adjust prices if necessary, but this will not affect orders already confirmed.

4. Shipping and Delivery

Shipping Methods

We offer two shipping options:

• Standard Shipping – £12.95
  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after dispatch
  • Tracking: Full tracking included
  • Insurance: Basic coverage included
• Free Shipping – Available for orders over £50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after dispatch
  • Tracking: Limited tracking available

Delivery Areas

We ship to most regions worldwide, excluding certain remote areas and some Asian countries. If you’re unsure whether we deliver to your location, please contact us before placing your order.

5. Returns and Exchanges

Return Window

You may return items within 15 days of receiving your order, provided they are unused, in their original packaging with all tags attached.

Return Process

1. Contact our customer service team at [email protected] within 15 days of receiving your order
2. Wait for authorization and receive a Return Merchandise Authorization (RMA) number
3. Package and ship your return with the RMA number clearly marked
4. Once we receive and inspect your return, we’ll process your refund or exchange within 5 business days

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is faulty. For faulty items, we will cover return shipping costs.

Refunds

Refunds are processed within 5 business days of receiving your returned item. The refund will be issued to your original payment method. Shipping costs are non-refundable unless the return is due to our error.

Refund Delivery Times

• Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
• PayPal: 3-5 business days to appear in your PayPal account

6. User Responsibilities

Account Information

When creating an account or placing an order, you agree to provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials.

Proper Use of Products

Our products are designed for recreational camping use. Please follow all manufacturer instructions and safety guidelines when using our equipment.

Compliance with Laws

You agree to use our website and products in compliance with all applicable laws and regulations.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and product descriptions, is the property of Bell Tent UK Store and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content from this site without our express written permission.

8. Liability Limitations

Product Liability

We take every precaution to ensure our products meet high-quality standards. However, we are not liable for:

• Any injury, loss, or damage resulting from the misuse of our products
• Normal wear and tear of products
• Any consequential or incidental damages

Website Availability

We strive to keep our website accessible at all times but cannot guarantee uninterrupted availability. We are not liable for any losses resulting from website downtime.

Maximum Liability

Our maximum liability to you for any claim related to your use of our website or products shall not exceed the purchase price of the product in question.

9. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal data. Our Privacy Policy explains how we collect, use, and safeguard your information. By using our website, you consent to our data practices as described in our Privacy Policy.

10. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the modified terms.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Information